JM Bullion Review – BBB, BCA, Trustlink, Yelp and RipOffReport

jm bullion3 stars

Phone Number – 1-800-276-6508

JM Bullion is a fairly new company launched in 2011 that recognized the need for a user friendly website, more committed support, and other features for the ordinary buyer of precious metals.  CEO Michael Whittmyer and his associate, Jonathan, are the founders.

JM Bullion Review – What We Likedjm bullion review

JM Bullion does not deal in stocks or other paper investments or hold metal “on account” for their clients.  This keeps their overhead down and prices low.  Their website is securely encrypted for customer safety and privacy and their website reminds customers how to tell if a website has this type of security.  Payment by credit card is done through Authorize.net so that they never have access to your credit card accounts.  They ship your purchase in an unobtrusive package that is well padded and insured.  has IRA eligible gold, silver and platinum.  There is no minimum order, which is great for small investors that have been shut out of most online dealers because of this.  They offer support via telephone, email and online chat.

JM Bullion Review – What We Don’t Like

It’s very difficult to find out anything about this company or its founders.  There is no history of the company on its website; people generally trust a company more when they can research its founding members but the only information on the “about us” page regards the products they carry.  The website also does not mention their facility and offices in Lancaster, PA, (which has several complaints against it with the BBB.) which is no longer accredited with the BBB and thus has a rating of NR.  Another very annoying aspect of the business is the unwanted advertisement you will get after you visit their site for the first time even though you did not offer them an email address.

JM Bullion Review Sites

Ripoff Report (has 11 complaints (for the Pennsylvania branch but none for Dallas.)  has a total of 16 complaints listed for both branches of JM Bullion.  These involve issues with shipping, missing product, problems with refunds, and a claim of “bait and switch”.  To their credit, JM Bullion did respond to some complaints on this site.  (There were no complaints involving the Dallas place of business.)

The BBB (gives both locations a rating of A-.  Again, the JM Bullion in Dallas had no complaints.  However, the Lancaster, Pennsylvania office has racked up 59 complaints over last 3 years with 39 closed in the past 12 months.  Delivery issues and problems with product account for the majority of complaints.  The Dallas location rated an A- because of the length of time they’ve been open for business.  Neither location has had any government actions taken against them.) now assigns JM Bullion a rating of A+.  There are 404 reviews on the BBB site and only about a dozen of those are negative.  There are 77 complaints regarding advertising, delivery, and problems with products and service.  15 of those were closed in the 12 months before February, 2017.  

Yelp (has 3 reviews concerning JM Bullion in Pennsylvania, one written by a very satisfied customer who was happy with the price, product, delivery, and customer service.  The other two reviews mentioned rude customer service as well as problems with payment and delivery.  There were no reviews of the Dallas branch.) no longer lists any reviews.  

There were no reviews or ratings listed on TrustLink, City Search, Kudzu, or Insider Pages.     

JM Bullion – Conclusions and Recommendations

Why (2) 3 Stars – JM Bullion earns  (2) 3 stars, mostly for the lack of information available for the Dallas office and the myriad of complaints about the Pennsylvania branch.  The lack of corporate information on the website and absence of any mention of the Lancaster office on the website erodes confidence in this company.  We upgraded to 3 stars because the BBB raised their rating and consumers on that site are satisfied with their business dealings.

Our Recommendation

To almost all our clients we have recommended only one company – Regal Assets.

If you look at the website you will notice that we have a dedicated page that compares all the Top Gold Companies which you can read here 

Make your financial decisions carefully – Call and talk to Regal today to clarify your doubts 1-877-721-2659

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